Account & Login FAQs

How do I register as a member of a club?

To register as a member of a club on Klubfunder:

1. Find your club: Go to the Club Search page and search for your club by name
2. Select your club: Click on your club from the search results to view the club page
3. Register: Click the "Register" link on your club's page (each club has its own unique registration link)
4. Choose registration method: You can register using:
   • Email and password
   • Google account
   • Microsoft account
5. Enter nickname: Before registering, you'll be asked to enter a nickname (this can be your first name or any preferred name)
6. Complete registration: Follow the prompts to complete your registration

Important: Each club has its own unique registration link. Make sure you use the registration link from your specific club's page, not a generic link.

Note: If you can't find your club in the search, contact your club admin or Klubfunder support for assistance.

I can't log in or reset my password — what do I do?

If you're having trouble logging in or resetting your password:

1. Reset your password: Go to the Forgot Password page and enter your email address to receive a password reset link
2. Check that you're using the correct email address associated with your account
3. Check your spam/junk folder for password reset emails
4. Ensure you're using the new Klubfunder platform (V2) - the old platform login may not work
5. Try clearing your browser cache and cookies
6. If you still can't access your account, contact support with your email address

I can log into the old platform but not the new one — how do I access my account?

If you can access the old platform but not the new one:

• You may need to re-register your account on the new platform - accounts from the old platform may not automatically transfer
• Try resetting your password on the new platform using the same email address
• If your email isn't recognised, you'll need to register again:
  1. Go to the Club Search page and find your club
  2. Click the "Register" link on your club's page
  3. Register using the same email address (or a different one if preferred)
• If you're still having issues, contact support with your email and club name for assistance

My email address isn't recognised but I already have an account — why?

This can happen if:

• Your account hasn't been migrated from the old platform to the new one
• Your email was entered differently when registering (check for typos or different email addresses)

Solution: Contact your club admin or Klubfunder support with your email address and club name.

I'm not receiving emails or SMS verification codes — how do I fix this?

For emails:

• Check your spam/junk folder
• Verify the email address in your account settings
• Check if emails from Klubfunder are being blocked by your email provider
• Try adding Klubfunder to your contacts/whitelist

If issues persist, contact support.