Payments & Charges FAQs

How do I cancel a membership, training fee, or subscription?

To cancel a membership or subscription:

1. Log into your Klubfunder account

2. Go to "My Account" or "My Subscriptions"

3. Find the membership/subscription you want to cancel

4. Click "Cancel Subscription"

5. Confirm the cancellation

Note: Cancelling stops future payments but doesn't refund past payments. If you need a refund, contact support.

How do I stop auto-renew on my lotto subscription?

1. Log into your Klubfunder account
2. Navigate to "My Account" → "My Subscriptions"
3. Find your active lotto subscription
4. Click "Cancel Subscription"
5. Confirm the cancellation

Your lotto numbers will remain active until the current subscription period ends, but won't renew automatically.

I was charged twice / my payment looks wrong — what should I do?

If you notice duplicate charges or incorrect payment amounts:

1. Check your payment history in "My Account" to verify the charges
2. If charges are confirmed duplicates, contact support immediately with:
   • Your account email
   • Transaction dates and amounts
   • Screenshot of the charges if possible

Klubfunder will investigate and process refunds for duplicate or incorrect charges.

I cancelled but payments are still coming out — why?

If payments continue after cancellation:

• The cancellation may not have been processed before the next payment date
• Check your account to confirm the subscription shows as "Cancelled"
• If it's still active, try cancelling again
• If payments continue after confirmed cancellation, contact support with transaction details

How do I update my card or payment details?

To update your payment method:

1. Log into your Klubfunder account

2. Go to "My Subscriptions"

3. Click on "View" to see your Subscription Details

4. Click "Update Card Details"

5. Enter your new card details.

6. Click "Save Card".

Your updated payment method will be used for all future payments and subscriptions.