Getting Help FAQs

How do I contact Klubfunder support?

Email Support:

• Email: support@klubfunder.com (or check your club's contact page for specific support email)
• Include your account email, club name, and a detailed description of your issue

Through Your Account:

• Log into your Klubfunder account
• Look for "Help" or "Contact Support" in your account menu
• Submit a support ticket with your question

Club Admin:

• For club-specific questions (membership options, events, etc.), contact your club admin first
• They can often resolve issues faster for club-related matters

What information should I include to get help faster?

To get faster support, include:

Essential Information:

• Your email address (the one associated with your account)
• Your club name
• A clear description of the issue or question

For Payment Issues:

• Transaction dates and amounts
• Order numbers or subscription details
• Screenshots of the issue (if applicable)

For Account Issues:

• When the issue started
• What you were trying to do
• Any error messages you received

For Technical Issues:

• Device type (phone, tablet, computer)
• Browser/app version
• Screenshots or screen recordings if possible

The more information you provide, the faster support can help resolve your issue.