Appearance
Club Member FAQs
Welcome to the Klubfunder Member FAQs. Find answers to common questions about using Klubfunder as a club member, parent, or customer.
Top Questions
🔐 Account & Login
- How do I register as a member of a club?
- I can't log in or reset my password — what do I do?
- I can log into the old platform but not the new one — how do I access my account?
- My email address isn't recognised but I already have an account — why?
💳 Cancellations, Payments & Charges
- How do I cancel a membership, training fee, or subscription?
- How do I stop auto-renew on my lotto subscription?
- I was charged twice / my payment looks wrong — what should I do?
- I cancelled but payments are still coming out — why?
- How do I update my card or payment details?
🎟️ Lotto & Fundraising
- How does the club lotto work (auto-renew, numbers, weeks left)?
- I can't renew my lotto or see my saved numbers — help!
- Lotto results aren't showing / I can't download entries — what's happening?
- How do I set up a Last Man Standing fundraiser?
👨👩👧 Memberships & Parents
- How do I register and pay membership for my child?
- I selected the wrong membership option or age group — how do I fix it?
- How do instalment payments work, and what happens if I miss one?
- How do I add another child or set up family membership?
🛒 Club Shops & Teamwear Shops
- Where is my order? (Club Shops)
- Can I change, cancel, or amend my order? (Club Shops)
- How do returns or exchanges work? (Club Shops)
- Where is my order? (Teamwear Shops)
- Can I change, cancel, or amend my order? (Teamwear Shops)
🆘 Getting Help
Quick Links
🔐 Account & Login
- Can't log in or reset password
- Email address not recognised
- Not receiving verification codes
💳 Payments & Charges
- Cancelling memberships and subscriptions
- Stopping auto-renew
- Payment issues and refunds
- Updating payment details
🎟️ Lotto & Fundraising
- How club lotto works
- Renewing lotto numbers
- Lotto results and entries
- Last Man Standing
👨👩👧 Memberships & Parents
- Registering children for membership
- Fixing wrong membership options
- Instalment payments
- Family membership setup
🛒 Club Shops
- Order tracking and delivery
- Changing or cancelling orders
- Returns and exchanges
- Size guides
🛒 Teamwear Shops
- Order tracking and delivery
- Changing or cancelling orders
- Returns and exchanges (no refunds/exchanges on teamwear)
- Size guides
🆘 Getting Help
- Contacting Klubfunder support
- What information to include
Need More Help?
If you can't find the answer you're looking for, please contact Klubfunder support.