Club Admin FAQs

Welcome to the Klubfunder Admin FAQs. Find answers to common questions about managing your club on Klubfunder.

Top Questions

🚀 Getting Started & Setup

• What services does Klubfunder offer?
• What's the best plan for a club that wants "everything"?
• Can we request a demo before deciding?
• We can log into the old platform but not the new one—how do we access V2?
• Our club can't be found on the new platform search—how do we locate/rename it?

💰 Pricing & Plans

• What are the differences between Free, Starter, Core, Growth, Partner/Teamwear plans?
• Are there transaction fees (Stripe/SumUp), and are there any platform fees?
• Do we need "credits" to take payments, and what happens when credits run out?
• How do we upgrade/downgrade a plan?
• How to upgrade club plan?

💳 Payments & Memberships

• Can we collect weekly training fees and memberships via card/contactless?
• Do you support direct debits or instalment plans?
• How do we set up family membership and "1 child / 2 children / 3 children" pricing?
• Can we export "who has paid" by team/age group to Excel?

🎟️ Lotto & Fundraising

• How do we set up a club lotto (first-time setup) and what is required?
• Can we run lotto with auto-renew / recurring monthly payments?
• How do sellers get unique seller codes/links so we can track sales?
• How do we set up a Last Man Standing fundraiser?

📊 Reporting & Funds

• When are funds released to our bank (instant, daily, monthly, after event closes)?
• How do we run payment reports on V2 (and why is the report empty)?
• Can we download detailed reports including buyer name/email/phone for a date range?

🆘 Support

• Can someone call me / what's your phone number / how do I speak to support ASAP?
• We're starting soon (fundraiser/league starts in days)—can we expedite setup?

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Quick Links

🚀 Getting Started & Demos

• What services does Klubfunder offer?
• Best plan for full service
• Requesting demos
• Non-sports groups support

💰 Pricing, Plans & Credits

• Plan differences (Free, Starter, Core, Growth, Partner)
• Transaction fees and platform fees
• Credits system
• Upgrading/downgrading plans

⚙️ Account Setup & Migration

• Accessing V2 from V1
• Club migration and history
• Admin access and contacts
• Website integration

💳 Payments Collection

• Collecting training fees and memberships
• Direct debits and instalments
• Split payments
• Payment processing issues

👥 Memberships Management

• Setting up membership options
• Family membership pricing
• Exporting payment reports
• Mobile checkout issues

🎮 Fundraising Games

• Last Man Standing setup
• Bonus Ball and predictors
• Raffles and prize draws
• 50:50 and Split the Bucket

🎟️ Lotto Management

• Setting up club lotto
• Auto-renew and subscriptions
• Seller codes and tracking
• Lottery licensing

🎫 Ticket Sales & Events

• Selling tickets online
• Collecting attendee details
• Discount codes and limits
• Large event registration

📊 Reporting & Funds

• When funds are released
• Exporting reports
• Payment reconciliation
• Receipt management

🆘 Support & Contact

• Contacting support
• Urgent requests
• Expedited setup

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Need More Help?

If you can't find the answer you're looking for, please contact Klubfunder support.