Getting Started & Demos FAQs

What services does Klubfunder offer (fundraising, memberships, ticketing, shop, lotto, payments, etc.)?

Klubfunder offers a comprehensive platform for clubs and organizations, including:

Core Services:

• Memberships: Online membership registration and payment collection
• Fundraising: Lotto, Last Man Standing, Bonus Ball, 50:50 draws, raffles, and more
• Ticket Sales: Event ticketing with attendee details collection
• Club Shop: Online store for teamwear, merchandise, and products
• Payment Processing: Card payments, contactless, instalments, and recurring payments
• Reporting: Detailed financial reports and member management
• Mobile App: KlubApp for members to make payments and manage accounts

Additional Features:

• KPOS (contactless payment terminals)
• Website integration and embeds
• Multi-seller lotto tracking
• Family membership options
• Discount codes and promotions

What's the best plan for a club/school that wants "everything" (full service / managed setup)?

For clubs wanting full service:

Recommended Plans:

• Growth Plan: Includes all features, higher transaction limits, priority support
• Partner/Teamwear Plan: Best for clubs with significant shop/merchandise sales

Full Service Options:

• Klubfunder can assist with initial setup and configuration
• Managed setup services available for complex requirements
• Training and onboarding support included

Contact Klubfunder to discuss your specific needs and get a tailored recommendation for your club's size and requirements.

Can we request a demo (Teams call / phone call) before deciding?

Yes! Klubfunder offers demos to help you understand the platform:

How to Request:

• Contact Klubfunder sales/support team
• Request a demo via email or phone
• Specify if you prefer Teams call, phone call, or in-person meeting

What's Included:

• Platform walkthrough
• Feature demonstrations
• Q&A session
• Pricing and plan discussion
• Setup process overview

Demos are typically scheduled within a few business days.

Do you support non-sports groups (schools, PTAs, charities, marching bands, youth clubs, podcasts)?

Yes! Klubfunder supports various organizations beyond sports clubs:

Supported Organizations:

• Schools and PTAs
• Charities and non-profits
• Youth clubs and community groups
• Marching bands and music groups
• Podcasts and media groups
• Any organization needing membership, fundraising, or payment collection

The platform is flexible and can be customized to fit your organization's specific needs. Contact Klubfunder to discuss how the platform can work for your group.

Do you support clubs outside Ireland/UK (e.g., Isle of Man / overseas clubs)?

Klubfunder primarily serves Ireland and the UK, but may support other regions:

Current Coverage:

• Ireland (full support)
• United Kingdom (full support)
• Isle of Man (contact to confirm availability)

For Other Regions:

• Contact Klubfunder to discuss international support
• Payment processing availability may vary by region
• Some features may have regional restrictions

Contact support to confirm availability for your specific location.

Can you set up/register our club/school on the system for us?

Yes! Klubfunder offers setup assistance:

Setup Services Available:

• Initial club registration
• Payment provider configuration (Stripe, SumUp, etc.)
• Service setup (memberships, lotto, shop, etc.)
• Admin user creation
• Basic configuration and training

How to Request:

• Contact Klubfunder support when registering
• Specify you'd like assistance with setup
• Provide your club details and requirements

Note: There may be additional fees for extensive setup services. Discuss with Klubfunder when requesting assistance.