Fundraising Games FAQs

Last Man Standing (LMS)

How do we set up a Last Man Standing fundraiser?

Setting Up LMS:

1. Go to "Fundraising" → "Last Man Standing" → "Create Campaign"
2. Enter campaign details:
   • Campaign name
   • Entry fee
   • Start date and duration
   • Prize structure
3. Configure rules:
   • Pick deadlines
   • Elimination rules
   • Tie-breaker rules
4. Publish the campaign
5. Share the campaign link with players

Requirements:

• Typically requires Core+ plan
• Payment provider must be configured
• Campaign must be published to accept entries

How do players register and make weekly picks?

Player Registration:

• Players visit your club's LMS campaign page
• Click "Register" or "Enter"
• Pay entry fee
• Receive confirmation email

Making Weekly Picks:

• Players log into their account
• Go to "My LMS" or campaign page
• Select their pick before deadline
• System confirms pick submission
• Players receive email confirmation

Admin Management:

• View all picks in admin dashboard
• See who has picked and who hasn't
• Mark offline/cash entries as paid
• Download picks for review

Can admins mark offline players as paid (cash entries) on V2 like V1?

Yes! Admins can mark offline entries:

Marking Offline Entries:

1. Go to LMS campaign → "Entries" or "Players"
2. Click "Add Offline Entry" or "Mark as Paid"
3. Enter player details (name, email if available)
4. Mark entry as paid
5. Player appears in campaign with "Offline" or "Cash" status

Offline Entry Features:

• Track cash entries alongside online entries
• Player can still make picks through their account (if email provided)
• Or admin can enter picks manually for offline players
• All entries appear in same campaign view

Can we download weekly picks or export them to share offline?

Yes! Export functionality available:

Exporting Picks:

1. Go to LMS campaign → "Picks" or "Weekly Picks"
2. Select the week/draw
3. Click "Export" or "Download"
4. Choose CSV/Excel format
5. Download includes all picks for that week

Export Includes:

• Player names
• Picks made
• Pick time/date
• Payment status
• Contact details (if available)

Sharing Offline:

• Export can be shared via email
• Print for physical records
• Use for offline verification
• Share with other admins/committee

The reseller/team field isn't included on LMS CSV export—can it be added/fixed?

Current Export Fields:

• Standard exports include: name, email, pick, date, payment status
• Reseller/team field may not be included by default

To Request Addition:

• Contact Klubfunder support
• Specify you need reseller/team field in LMS exports
• Provide use case (multi-seller tracking, team competitions, etc.)
• Support can add field to export or provide custom export

Workaround:

• Manually add reseller/team info after export
• Use member notes/fields to track reseller info
• Contact support for custom solution

I can't find LMS on the new platform / I'm getting a server error—what should I do?

If LMS Not Visible:

1. Check your plan level (may require Core+)
2. Verify LMS feature is enabled for your account
3. Check "Fundraising" menu for LMS option
4. Contact support if option is missing

If Server Error:

1. Check Klubfunder status page for outages
2. Try refreshing the page
3. Clear browser cache
4. Try different browser
5. Check if other admins experience same issue

Contact Support:

• Report error with:
  • Error message (screenshot if possible)
  • Steps to reproduce
  • Browser/device details
  • Time error occurred
• Support can investigate and resolve

I added a test offline player—how do I delete or edit entries?

Editing/Deleting Entries:

1. Go to LMS campaign → "Entries" or "Players"
2. Find the test entry
3. Click "Edit" or "Delete"
4. Confirm deletion/edits
5. Changes save immediately

Limitations:

• May not be able to delete entries with active picks
• Contact support if delete option unavailable
• Test entries can be marked as "Test" or renamed

Best Practice:

• Use test campaigns for testing
• Delete test entries before going live
• Or mark clearly as "TEST" to avoid confusion

Bonus Ball / Predictors / Sweepstakes

How do we set up Bonus Ball and what plan is required?

Setting Up Bonus Ball:

1. Go to "Fundraising" → "Bonus Ball" → "Create Campaign"
2. Configure campaign:
   • Number of balls available
   • Price per ball
   • Draw date/time
   • Prize structure
3. Publish campaign
4. Share link for ball purchases

Plan Requirements:

• Typically requires Core+ plan
• Contact Klubfunder to confirm plan requirements
• Some plans may have Bonus Ball included

Features:

• Automatic number assignment
• Draw management
• Winner notification
• Payment processing

Our Bonus Ball test didn't work—what are the common reasons?

Common Issues:

1. Payment Provider: Not configured or inactive
2. Plan Level: Feature not available on current plan
3. Campaign Not Published: Must be published to accept purchases
4. Credits: Insufficient credits if on credit-based plan
5. Configuration Error: Missing required fields or incorrect settings

Troubleshooting:

• Verify payment provider is connected and active
• Check plan includes Bonus Ball feature
• Ensure campaign is published (not draft)
• Check credits balance
• Review all campaign settings

Test Process:

• Create test campaign
• Purchase test ball with test card
• Verify number assignment
• Test draw process
• Contact support if issues persist

Can we run golf predictor / sweepstakes / "development draw" campaigns?

Custom Fundraising:

• Klubfunder may support custom fundraising games
• Contact support to discuss your specific game idea
• Custom development may be available

Golf Predictor:

• Similar to Bonus Ball or LMS
• Can be configured as custom campaign
• Contact Klubfunder to discuss setup

Sweepstakes/Development Draws:

• May be possible with existing features
• Or require custom development
• Discuss requirements with Klubfunder

To Request:

• Contact Klubfunder support
• Describe your fundraising game idea
• Provide rules and requirements
• Klubfunder will assess feasibility and provide options

Can you build a new custom fundraising game idea and host it?

Custom Development:

• Klubfunder may offer custom fundraising game development
• Depends on complexity and requirements
• May involve additional costs

Process:

1. Contact Klubfunder with your game idea
2. Provide detailed rules and requirements
3. Klubfunder assesses feasibility
4. Receive quote and timeline
5. Development proceeds if approved

Considerations:

• Development time varies
• May require plan upgrade
• Ongoing hosting and support included
• Custom features may be available to other clubs

Raffles / Prize Draws / Donations

Can we run raffles / prize draws / ticketed competitions online?

Yes! Raffles and prize draws are supported:

Setting Up Raffles:

1. Go to "Fundraising" → "Raffles" → "Create Raffle"
2. Configure:
   • Raffle name and description
   • Ticket price
   • Number of tickets available
   • Draw date
   • Prize details
3. Publish raffle
4. Share link for ticket sales

Features:

• Online ticket sales
• Automatic ticket numbering
• Draw management
• Winner selection and notification
• Payment processing

Plan Requirements:

• Check your plan for raffle features
• May require Core+ plan
• Contact support to confirm

Can we take donations online (QR code / donation links)?

Yes! Donation links available:

Setting Up Donations:

1. Go to "Fundraising" → "Donations" → "Create Donation Link"
2. Configure:
   • Donation amount options
   • Allow custom amounts
   • Donation purpose/description
3. Generate QR code (if needed)
4. Share link or QR code

QR Codes:

• Generate QR code for donation link
• Print for physical display
• Members scan to donate
• Mobile-friendly donation process

Plan Requirements:

• Donation links typically require Core+ plan
• Check "Core only" message - may need plan upgrade
• Contact support if unsure

Note: Some plans may have donation links included - check your plan details.

Donation link says "Core only"—does Starter include donation links?

Plan Restrictions:

• Donation links typically require Core plan or higher
• Starter plan may not include donation links
• Check your plan features in admin dashboard

Options:

1. Upgrade Plan: Upgrade to Core to access donation links
2. Alternative: Use other fundraising methods available on your plan
3. Contact Support: Discuss if exception can be made or alternative solution

Check Your Plan:

• Go to "Account" → "Plans" to see included features
• Contact Klubfunder to discuss plan options
• Consider if upgrade is worth it for your needs

50:50 / Split the Bucket / 100 Club / 300 Club

Can we run a 50:50 / Split the Bucket draw through the platform?

50:50 Draws:

• Klubfunder may support 50:50 draws
• Contact support to confirm availability
• May require specific plan level

Setting Up (if available):

1. Go to "Fundraising" → "50:50" or "Split the Bucket"
2. Configure draw details
3. Set ticket prices
4. Configure prize split (50/50)
5. Publish and share

Alternative:

• Use raffle feature with 50/50 prize structure
• Or use ticket sales with custom configuration
• Contact support for best approach

Can we run a 100 Club / monthly draw, and can members pay monthly?

100 Club / Monthly Draws:

• Can be set up as recurring subscription
• Members pay monthly fee
• Automatic entry into monthly draws
• Winner selected each month

Setting Up:

1. Create membership/subscription option
2. Set as monthly recurring payment
3. Configure draw process
4. Members subscribe to join
5. Monthly draw runs automatically

Features:

• Recurring monthly payments
• Automatic draw management
• Winner notification
• Member management

Contact Support to discuss specific setup for your 100 Club.

How do winners receive winnings/withdraw funds?

Winner Payouts:

• Payouts processed through your payment provider
• Or manual bank transfer by club
• Configure payout method in campaign settings

Automatic Payouts:

• Some campaigns support automatic payouts
• Winners receive funds directly
• Requires payment provider configuration

Manual Payouts:

• Club processes payouts manually
• Export winner details
• Process bank transfer or cheque
• Mark as paid in system

Fund Withdrawal:

• Club funds can be withdrawn to bank account
• Go to "Payments" → "Withdraw Funds"
• Process withdrawal request
• Funds transfer to connected bank account
• Processing time varies by payment provider

Contact Support for specific payout setup for your campaign type.