Ticket Sales & Events FAQs

Can we sell tickets online for events (dinner dance, golf classic, awards night, fundraiser nights)?

Yes! Klubfunder supports online ticket sales for events:

Setting Up Ticket Sales:

1. Go to "Services" → "Ticket Sales" → "Create Event"
2. Configure event details:
   • Event name and description
   • Date, time, and location
   • Ticket types and pricing
   • Quantity available
3. Set up payment options
4. Configure additional options (see below)
5. Publish event
6. Share ticket link

Event Types Supported:

• Dinner dances
• Golf classics
• Awards nights
• Fundraiser events
• Sports events
• Social events
• Any ticketed event

Features:

• Online ticket purchase
• Payment processing
• Attendee management
• Ticket confirmation emails
• QR codes for entry (if enabled)

Can we take attendee details (dietary requirements, contact info) during ticket purchase?

Yes! Custom fields available:

Collecting Attendee Details:

1. When creating event, go to "Additional Fields" or "Attendee Information"
2. Add custom fields:
   • Dietary requirements (dropdown or text)
   • Contact phone number
   • Special requests
   • Table preferences
   • Any other information needed
3. Fields appear during ticket purchase
4. Data collected and stored with each ticket

Field Types Available:

• Text fields
• Dropdown menus
• Checkboxes
• Required vs optional fields
• Multiple fields per ticket

Accessing Data:

• View attendee details in admin dashboard
• Export attendee list with all details
• Filter by dietary requirements
• Use for event planning and catering

Can we limit discount codes to a maximum quantity (e.g., max 2 tickets)?

Discount Code Limits:

• Discount codes can have quantity limits
• Set maximum tickets per code
• Or maximum tickets per customer

Setting Up Limits:

1. Go to "Discount Codes" → "Create Code"
2. Configure code details
3. Set "Maximum Quantity" or "Max Tickets Per Customer"
4. Save code
5. Limits enforced at checkout

Use Cases:

• Early bird codes (limited quantity)
• Member discounts (max 2 per member)
• Group discounts (min/max quantities)
• Promotional codes with restrictions

If Feature Not Available:

• Contact Klubfunder support
• Request quantity limit feature
• Support can add or provide workaround

We published an event but there's no option for customers to register/add to basket—why?

Common Issues:

1. Event Not Published: Check event status is "Published" not "Draft"
2. Sale Dates: Verify sale start/end dates are correct
3. Tickets Available: Check if tickets are sold out
4. Plan Restrictions: Verify your plan includes ticket sales
5. Payment Provider: Ensure payment provider is configured

Troubleshooting:

• Check event status in admin dashboard
• Verify sale dates haven't passed
• Check ticket availability
• Test event link in incognito/private browser
• Contact support if issue persists

Quick Fixes:

• Ensure event is "Published"
• Check sale dates are in future
• Verify tickets are available
• Test purchase process yourself

"Failed to create ticket campaign" error—how do we resolve?

Common Causes:

1. Payment Provider: Not configured or inactive
2. Credits: Insufficient credits (if on credit-based plan)
3. Plan Level: Feature not available on current plan
4. Configuration Error: Missing required fields
5. System Issue: Temporary platform issue

Troubleshooting Steps:

1. Verify payment provider is connected and active
2. Check credits balance
3. Verify plan includes ticket sales
4. Review all required fields are completed
5. Try creating event again
6. Check Klubfunder status page for outages

If Error Persists:

• Contact Klubfunder support with:
  • Exact error message
  • Steps taken
  • Event details attempted
  • Screenshot if possible
• Support can diagnose and resolve

Can we outsource registration for a large event (250+ participants, multiple categories)?

Large Event Support:

• Klubfunder can handle large events (250+ participants)
• Multiple categories supported
• Bulk registration options available

Options:

1. Self-Service: Set up event yourself, members register online
2. Assisted Setup: Klubfunder helps configure complex event
3. Managed Registration: Klubfunder manages registration process (may have fees)

For Large Events:

• Contact Klubfunder support early
• Discuss event requirements
• Get assistance with setup
• Consider managed service if needed

Features for Large Events:

• Multiple ticket categories
• Bulk import of registrations
• Advanced reporting
• Payment processing at scale
• Attendee management tools

Contact Support to discuss your specific event needs.

Can tickets be refunded/cancelled or transferred to another person?

Refunding Tickets:

1. Go to "Ticket Sales" → "Orders" or "Tickets"
2. Find the ticket/order
3. Click "Refund" or "Cancel"
4. Confirm refund
5. Refund processes to original payment method

Refund Policy:

• Set your refund policy when creating event
• Refunds processed according to policy
• Processing time varies by payment provider

Transferring Tickets:

• Tickets may be transferable depending on event settings
• Go to ticket details → "Transfer"
• Enter new attendee details
• Transfer completes

Limitations:

• Some events may not allow refunds/transfers
• Check event settings
• Refund deadlines may apply
• Contact support if transfer option unavailable

For Members:

• Contact club admin for refunds/transfers
• Admin can process in dashboard
• Or contact Klubfunder support