Support & Contact FAQs

Can someone call me / what's your phone number / how do I speak to support ASAP?

Contact Methods:

• Email Support: Primary method - support@klubfunder.com (or check your club's support email)
• Phone Support: May be available for urgent issues or specific plans
• In-App Support: Contact support through admin dashboard

For Urgent Issues:

• Email with "URGENT" in subject line
• Include detailed description of issue
• Provide contact phone number for callback
• Response time varies by plan level

Phone Support:

• Check Klubfunder website for current phone number
• Phone support may be plan-dependent
• Available during business hours typically
• Leave voicemail if no answer

Best Practices:

• Email is usually fastest for non-urgent issues
• Include all relevant details in first contact
• Check FAQ/documentation first
• Response typically within 1-2 business days

We're starting soon (fundraiser/league starts in days)—can we expedite setup?

Expedited Setup:

• Klubfunder may offer expedited setup for urgent needs
• Contact support immediately with your timeline
• Explain urgency and requirements
• Support will assess and provide options

To Request Expedited Setup:

1. Contact support ASAP
2. Explain:
   • Event/fundraiser start date
   • What needs to be set up
   • Any special requirements
3. Provide all necessary information upfront
4. Support will prioritize if possible

What Can Be Expedited:

• Account setup and verification
• Payment provider configuration
• Service setup (memberships, lotto, tickets, etc.)
• Training and onboarding

Timeline:

• Standard setup: 1-2 weeks
• Expedited: May be possible in days
• Depends on complexity and current workload
• Contact support to discuss options

Tips:

• Contact as early as possible
• Have all information ready
• Be flexible on requirements if needed
• Consider temporary solutions if full setup not possible

Note: Expedited setup may involve additional fees - discuss with support.