Payments Collection FAQs

Can we collect weekly training fees and memberships via card/contactless?

Yes! Klubfunder supports collecting training fees and memberships:

Payment Methods Available:

• Card payments (online)
• Contactless payments (via KPOS terminals)
• Recurring payments (weekly, monthly, etc.)
• Instalment plans

Setting Up Training Fees:

1. Go to "Services" → "Memberships" or "Training Fees"
2. Create a new training fee option
3. Set up recurring payment schedule (weekly, etc.)
4. Configure pricing and payment options
5. Publish for members to purchase

KPOS for Contactless:

• Set up KPOS terminals for in-person payments
• Members can pay at training sessions
• Payments sync automatically with your account

Can we take payments from both members and non-members and categorise/report them by category?

Yes! You can:

Member vs Non-Member Payments:

• Set up services available to everyone (not just members)
• Payments can be categorized by type (membership, training, event, etc.)
• Reports can filter by member status and category

Categorizing Payments:

1. When setting up services, assign categories
2. Use tags or categories for different payment types
3. Reports allow filtering by category, member status, date range, etc.

Reporting:

• Export reports filtered by member/non-member
• Filter by payment category
• See detailed breakdowns in your dashboard

Do you support direct debits or instalment plans?

Instalment Plans:

• Yes! Klubfunder supports instalment payment plans
• Set up memberships/fees with monthly or custom instalment schedules
• Automatic charging on scheduled dates
• Members receive payment reminders

Direct Debits:

• Direct debit support depends on your payment provider
• GoCardless integration supports direct debits
• Contact Klubfunder to discuss direct debit setup

Setting Up Instalments:

1. When creating a membership/fee option
2. Enable "Instalment Plan" option
3. Set number of instalments and schedule
4. Configure payment amounts
5. Members can choose instalment option at checkout

Can we offer split payments (pay some now, the rest later) or monthly instalments for tickets/membership?

Split Payments:

• Some services support partial payments
• Members can pay a deposit, then pay the remainder later
• Configure deposit amounts when setting up services

Monthly Instalments:

• Yes, instalment plans are available for memberships
• Set up monthly payment schedules
• Automatic charging on set dates
• Members can choose instalment option at purchase

For Tickets:

• Ticket sales typically require full payment
• Contact Klubfunder if you need instalment options for tickets
• Custom solutions may be available for large events

Setting Up:

• Enable instalment options in service settings
• Configure payment schedule and amounts
• Members see instalment option at checkout

I missed an instalment—how do I pay a missed payment / retry a failed payment?

For Admins Helping Members:

1. Go to "Members" → find the member
2. View their payment history
3. Click "Retry Payment" or "Process Payment" for failed instalments
4. Member will be charged immediately

For Members:

• Members can retry failed payments in "My Account" → "Payments"
• Click "Retry Payment" next to failed instalment
• Update payment method if needed

Automatic Retries:

• System automatically retries failed payments
• Members receive notifications about failed payments
• Multiple retry attempts are made before marking as failed

Manual Processing:

• Admins can manually mark payments as received (for cash payments)
• Go to member's account → "Mark Payment Received"
• Enter payment details and date

Stripe says it can't process payments / payment declined—what do we do?

Common Issues:

• Payment provider account issues
• Insufficient funds in member's account
• Card expired or invalid
• Payment provider restrictions

Troubleshooting:

1. Check Payment Provider Status:

   • Verify Stripe/SumUp account is active and connected
   • Check for any account restrictions or holds
   • Ensure payment provider is properly configured

2. Member Payment Issues:

   • Advise member to check their card details
   • Ensure card has sufficient funds
   • Try a different payment method
   • Contact their bank if declines continue

3. Platform Issues:

   • Check Klubfunder status page for outages
   • Verify your plan hasn't exceeded limits
   • Check credits balance if applicable

If Issues Persist:

• Contact Klubfunder support with:
  • Error messages received
  • Payment provider account status
  • Affected transaction details
• Support can help diagnose and resolve payment processing issues