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Pricing, Plans & Credits FAQs ​

For complete pricing details, visit our Pricing Page.

What are the differences between Free, Starter, Core, Growth, Partner/Teamwear plans? ​

For detailed plan comparisons and current pricing, see our Pricing Page.

Starter Plan:

  • Essential features for small clubs
  • Moderate transaction limits
  • Email support
  • Standard reporting
  • Credit model (pay as you go)

Core Plan:

  • Enhanced features
  • Higher transaction limits
  • Priority support
  • Advanced reporting
  • Additional fundraising options
  • Monthly subscription

Growth Plan:

  • All features included
  • Highest transaction limits
  • Priority support
  • Full reporting suite
  • Monthly subscription

Partner/Teamwear Plan:

  • Premium partnership program for clubs selling teamwear
  • Teamwear Benefits: Discounted Uhlsport teamwear and sponsored gear opportunities
  • Managed Shop: Fully managed online shop with design tools and fast delivery (XpressKlub - 7 working days)
  • Platform Access: Growth-tier access to all Klubfunder features (payments, reporting, KlubApp) included at no additional cost
  • Application Required: Contact Klubfunder to apply or learn more about the partnership program

For detailed feature comparisons and current pricing, visit our Pricing Page or contact Klubfunder.

Are there transaction fees (Stripe/SumUp), and are there any platform fees? ​

Transaction Fees:

  • Klubfunder does not take transaction fees per transaction
  • Clubs only pay the payment provider fees (Stripe, SumUp, etc.)
  • Payment providers charge their own transaction fees (typically 1.4-2.9% + fixed fee)
  • Fees vary by payment provider and transaction type
  • These are the only transaction fees you pay - there are no additional Klubfunder transaction fees

Platform Fees:

  • Platform fees are subscription-based only (monthly/annual subscription)
  • Klubfunder charges zero transaction fees - you only pay your payment provider's fees
  • Platform fees depend on your plan level (Free, Starter, Core, Growth, Partner/Teamwear)
  • Additional fees may apply for premium features or high volumes
  • No per-transaction fees from Klubfunder

Check Your Plan:

  • Review your plan details in the admin dashboard
  • Contact Klubfunder for specific fee structure for your plan
  • All fees are transparent - you pay your plan subscription plus payment provider fees only

Do we need "credits" to take payments, and what happens when credits run out (sales offline / can't create tickets)? ​

Credits System (Starter Plan):

  • Starter clubs use a credits system
  • You receive 50 free credits when you start
  • Each credit equals one completed payment on the platform
  • Credits are consumed when a payment is successfully processed
  • You can top up with additional credits when needed

Core and Growth Plans:

  • Core and Growth plans are monthly subscriptions (not credit-based)
  • No credits required - unlimited payments included in your subscription

When Credits Run Out (Starter):

  • Payment processing may be paused
  • You may not be able to create new campaigns (tickets, lotto, etc.)
  • Existing active campaigns typically continue to function
  • You'll receive notifications when credits are low

To Restore Service (Starter):

  • Purchase additional credits through your admin dashboard (top up)
  • Upgrade to Core or Growth plan for unlimited payments via monthly subscription
  • Contact Klubfunder if you need assistance

Check Credits: View your credit balance in the admin dashboard under "Account" or "Billing".

How much does it cost to run Lotto / Bonus Ball / LMS / 50:50 / ticket sales? ​

Cost Structure:

  • Platform fees vary by plan and feature (monthly/annual subscription)
  • Payment processing fees apply (payment provider fees only - Stripe/SumUp fees)
  • No Klubfunder transaction fees - you only pay your payment provider's fees
  • Some features may require specific plan levels

Typical Costs:

  • Lotto: Requires Core, Growth or Teamwear plan.
  • Bonus Ball: Available on all plans
  • Last Man Standing: Available on all plans
  • 50:50 Draws: Available on all plans
  • Ticket Sales: Available on all plans

For Specific Pricing:

  • Check your plan details in the admin dashboard
  • Contact Klubfunder support for feature-specific pricing
  • Pricing may vary based on transaction volume and plan level

Can we pay for upgrades by cheque / invoice? ​

Payment Options:

  • Most plans support card payment
  • Invoice/cheque payment may be available for annual plans or larger upgrades
  • Contact Klubfunder to discuss payment options

To Request Invoice Payment:

  • Contact Klubfunder support when upgrading
  • Specify you'd like to pay by invoice/cheque
  • Provide your billing details
  • Klubfunder will confirm if this payment method is available

Note: Some features may require active payment method on file even if paying by invoice.

How do we upgrade/downgrade a plan (Starter → Core, etc.)? ​

Upgrading:

  1. Log into your admin dashboard
  2. Go to "Settings" → "Platform Plans"
  3. Select "Upgrade Plan" and choose your new plan
  4. New features activate immediately or within 5 or 10 minutes

Downgrading:

  1. Contact Klubfunder support (downgrades may require assistance)
  2. Confirm which plan you want to move to
  3. Review any feature limitations
  4. Complete the downgrade process
  5. Changes take effect at the end of your current billing period

Important Notes:

  • Some data or features may be affected when downgrading
  • Review feature differences before downgrading
  • Contact support if you have questions about plan changes